Getting started
The student portal from A to Z
Every page of the student portal in one list: what it is for, where it is in the menu and the guide that explains it in full.
Choose a help centre
- Account & security
Your account, profile and password
What you can change on your account page as a student, how to change your password, where teachers manage their profile, keeping your account safe, and how to ask for your account to be deleted.
- Students: My accountOpen My account Choose My account in the menu, or your name at…
- My name is wrong on an existing certificate.Fix your name under My account, then contact the school so they can update…
- I no longer have access to my email address.Contact the school so they can confirm who you are and update it.
- Learning
Finding and buying a course
Where to browse the school's courses, programmes, live sessions and downloads, what the course page shows, how checkout works step by step, coupons, the learning cart, and where your purchase appears afterwards.
- Explore & enroll isn't in my menu.…switched it on. Browse the school website's course pages instead.
- The course pageA description, what you will learn, requirements and who the course is for. The curriculum. Lessons marked as previews…
- Where to browseSchool website: the Courses, Bundles and Live Sessions pages (and Downloads, if the school sells files). The…
- Learning
Taking lessons: the course player
How to open a course, find your way around the course page and the lesson player, what each lesson type looks like, how to download resources and move between lessons, where the certificate, discussion and announcements sit, and what to do when a lesson won't open.
- I opened a course and landed on its page, not on a lesson.…is how it works now: a course card opens the course page first. Choose Resume there (or any open lesson) to go…
- The course pageThe green area at the top shows the course name, its level, when you joined, your next lesson and your progress as a…
- Does the course work on my phone?Yes. The player adapts to small screens: the lesson fills the screen and the curriculum opens from the button at the…
- Certificates
Your certificates: getting and downloading them
How you earn a certificate for a course, a programme bundle or a live batch, where to find it, how to download, print or share it, and what to do when one is missing.
- The My certificates pageThe menu item is there whenever your school has certificates switched on, also before your first certificate (your…
- Finding and downloading your certificatesOpen My certificates Each card shows the title, the issue date…
- My name is wrong on the certificate.Correct your name under My account, then contact your school so they can update…
- Getting started
Your student dashboard at a glance
What each part of your student portal shows: the menu, the welcome area and its four figures, your learning journey, your course cards and the panels beside them, and why some menu items may be missing.
- The menu…the bar at the bottom. Group Menu item What it opens My learning Dashboard This overview page. My learning…
- Where is my student ID?…the dashboard, under your name in the top bar, and on My account.
- Where do I change my name, email or password?Under My account. See Your account, profile and password.
- Learning
Buying and downloading digital products
Schools can sell or give away files such as ebooks, notes, templates and videos. See how to find them, buy them, open your file afterwards, and what to do if the download doesn't work.
- Can my school give me a download without me buying it?Yes. The school can grant you access; the page then shows Access download when you're signed in.
- The download's pageThe top shows the file Type, its Size and Access: Free or Premium. The side box shows the price and one button: Access…
- The file won't open on my phone.Some formats (for example ZIP) need an app. Try on a computer, or install a suitable app.
- Learning
Programs and course bundles
A programme (bundle) groups several courses into one enrolment. See how your programmes are listed, why courses inside a programme open one after another, and how programme certificates work.
- The Self-paced courses pageThe summary cards show how many Programs you have, their Average Progress, and your Standalone Modules (courses you have…
- Why is my programme progress lower than I expected?It's the average over all courses in the programme, including ones that haven't opened yet.
- The page says Program Not Available.It shows the reason underneath. Program not found. usually means your account isn't enrolled in that programme (check…
- Learning
Rating a course or class
Rate a course once you finish it (or reach halfway through a self-paced course), and a class once it is over. One tap on the stars is enough; details are optional. NSDP checks every review before it appears on the NSDP website, and you can edit yours once.
- Where you'll be asked…opens the same rating window when you may rate it. My reviews: everything you rated, and a Waiting for your…
- Rating, step by step…Or press Skip. Done Thank you for your review. See my reviews shows where it stands. Details added straight…
- Reading other students' reviews in Explore…have rated it, the button becomes You rated this · My reviews. Otherwise a note says you can rate a course…
- Learning
Sharing your success story
Finished a course or class? Tell other students how it helped you. Your story goes to the NSDP team, who read it before it appears on the NSDP website with a Verified NSDP student tick.
- I don't see Share your story in my menu.It is only on the NSDP school's portal (portal.nsdp.pk) for now.
- Will my phone number be shown?No. Your phone and email are only for the NSDP team to contact you.
- What counts as completed…on-campus class seat marked completed. Until then the page says Finish a course first and points you back to your…
- Getting started
How signing in works
Sign in with a one-time email code, your password or Google (when your school offers it). Which page to use, how codes work, how long you stay signed in, and what each sign-in message means.
- Can I create an account myself?…school allows it, from Create account on the sign-in page. Teacher and campus accounts are created by NSDP after…
- Which sign-in page to use…and /admin/sign_in all lead to the same page. A campus /campus/sign_in The campus page only accepts…
- Why was I signed out in the middle of my work?Your session reached its time limit (6 hours for students, 1 day for others), or your password was reset. Sign in again;…
- Live & on-site classes
Your Live Zoom classes and On-campus classes
Live Zoom classes and On-campus classes list the classes you are enrolled in. Learn to read the lists, a class's page and its classroom, what each class state means, when the join button opens, and what the messages mean.
- My finished programme disappeared.…place is active. Certificates you earned stay under My certificates.
- Where is my campus course?…your attendance so far and your certificate. Its page also has the campus on a map with its full address.
- A class's pageView class opens the class's own page. The green area at the top shows the class, your…
- Certificates
Verifying a certificate
Every certificate has a unique certificate number. Anyone, such as an employer, can check it on the public verification page without signing in. Here is what the check shows.
- How to check a certificate…on the certificate and, for students, on each card in My certificates. Open the verification page Go to the…
- What the page shows, and what it doesn'tLine on the page What it shows Awarded to The holder's name as printed…
- The name on the page is wrong.The page shows the name recorded on the certificate. Contact…
- Getting started
Creating your student account
Sign up as a student on the school website, or finish setting up an account your school created for you. Covers the sign-up form, password rules, what happens next and the messages you may see.
- If your school created the account for you…details. Sign in, then change the password under My account. Don't sign up again with the same email if…
- I made a typo in my email when signing up.…with the address as you typed it and correct it under My account. If you can't sign in, contact the school.
- Signing up yourselfOpen the sign-in page and choose Create account The link sits under the…
- Getting started
Getting help
Where to look first, and who to contact for what: your course's discussion, your school's contact details, NSDP support, and disputes for campuses and teachers.
- My question is about a lesson's content.Ask it in the lesson's discussion so your teacher sees it with the lesson — and other students with the same question…
- Who to contact…school's contact details on the website's Contact page (/contact). A teacher Your account, reviews, batches…
- Before you write…the obvious fixes: sign out and in again, refresh the page, check your Spam folder for emails. Note what you were…
- Getting started
NSDP Rehnuma, the NSDP help desk chat
Ask NSDP Rehnuma, NSDP's automated help desk, about courses, campuses, admissions, schemes and your own account, in English, Urdu or Roman Urdu, and ask for a person whenever you need one.
- Getting started
Using the help centre
How to open the help centre, switch between the Student, Instructor, Campus and Affiliate partner help centres, search, browse topics, jump to a section and share a link to exactly the right place.
- Account & security
Resetting a forgotten password
Request a reset link by email, choose a new password within 60 minutes, and what happens to your other signed-in devices. Also covers expired links and emails that don't arrive.
- The page says the reset link is invalid or has expired.The link was already used, is older than 60 minutes, or a newer link was requested. Request a new one and use the newest…
- I'm a teacher. Where do I change my password when I remember it?Use Forgot password to set a new one; it works whether or not you remember the old one.
- Do I lose my progress or data when I reset?No. Only the password changes, and you are signed out of other devices.
- Learning
Asking questions on lessons
Post a question in a lesson's discussion, why it first shows as pending, who can see it, how replies from your teacher or campus reach you, and how to search earlier questions.
- Can I edit or delete my question?No. Post a follow-up reply once the thread is approved, or ask the teacher to remove it.
- Can other students see my name?Yes, once your question is approved your name is shown with it. Private threads are only visible to you and staff.
- Messages you may see…it's a private thread that isn't yours. Refresh the page. "Your access to this course has expired." You can't…
- Learning
Course progress and the unlock (drip) schedule
How lessons are marked complete, how your progress percentage is worked out, and why some sections and lessons open later than others: every lock message explained, plus what happens when access expires.
- My progress went down.New lessons were probably added to the course. Complete them to reach 100% again.
- How each lesson is completed…resumes where you left off. Text, PDF, audio and web pages You open the lesson. Live class lesson You mark it…
- I watched the whole video but it isn't marked complete.Refresh the course page. If it still shows less than 80%, play the last part…
- Learning
Invitation bonus course
Joined NSDP through someone's invitation link or code? When the bonus is on, you get one extra course for free (Freelancing: Earn Online with Fiverr & Upwork) after you complete your first course. Your course fees stay the same.
- Learning
Quizzes and assignments
How to take a quiz, read your result and try again, how passing completes the lesson, and how to submit an assignment, attach files, resubmit and see your marks and feedback.
- Can I change my assignment after submitting?Yes, submit it again. The new submission replaces the old one and any grade is cleared until the teacher reviews it…
- My quiz answers disappeared.Answers are kept only in the same browser tab. Opening the quiz in a new tab or another device starts from the…
- Taking a quiz…it says Answer all questions before submitting. The page button Submit Quiz to Continue does the same. Read…
- Live & on-site classes
Attending classes and how attendance is recorded
How to join an online class, what to expect at an in-person class, when the join button opens, replays, and how your attendance is recorded and counted for a batch certificate.
- Can I see my attendance record?Yes. Open the course from Live Zoom classes or On-campus classes: the Attendance panel shows classes present, absent and…
- My internet dropped during the class.Join again from the same class card while the join window is open.
- Online classes…and choose your class View class opens the class's page; Open classroom takes you into its classroom. Find the…
- Live & on-site classes
Finding a campus, and campus and instructor profiles
Use Find a campus to see NSDP campuses by city and province, which on-campus courses each one teaches and which batches are open. Open a campus or an instructor to read their profile before you join.
- My city isn't listed.There is no listed campus there yet. Try the nearest city, or learn through self-paced courses or live Zoom classes,…
- Searching…batches or A–Z. Everything you choose is kept in the page address, so you can share or bookmark a search.
- An instructor's profileOpen an instructor from a course page, a class page or a campus profile. You see their…
- Live & on-site classes
Paying by bank transfer and payment statuses
Pay for a course, programme, batch or download by transferring money to the school's bank account and uploading proof. What to fill in, what happens while the school checks it, the emails you get, and what to do if the proof isn't accepted.
- Live & on-site classes
Your batch registration and what each status means
When a live or in-person batch takes registrations, how seat limits work, what happens to your place while a payment is checked, and what enrolled, completed and dropped mean for you.
- The batch filled up while my bank transfer was being checked. Do I lose my seat?No. When your payment is approved you are placed in the batch you paid for.
- Seats and seat limitsThe programme page shows each batch's Seats when it has a limit. Students…
- Your place in a batch…classes; a batch certificate, if earned, is under My certificates. Dropped: You were removed from the batch…
- Certificates
How live batch certificates are earned
Live and in-person batches can award a certificate for attendance and required class work. Learn the attendance minimum, how attendance is counted, which class work counts, and how certificates are delivered once the teacher marks the batch as completed and NSDP approves.
- Careers & internships
Laptop Scheme & Asaan Karobar Card: how selection and appeals work
How students are chosen for a laptop or an Asaan Karobar Card, step by step: the requirements, tests, interviews, award score, published list, and how to appeal or withdraw.
- The public Transparency page…follow each cycle on the NSDP website's Transparency page (nsdp.pk/schemes/transparency, linked from the Laptop…
- Can my own campus or instructor decide whether I get the award?No. Their interview is 10 of 100 points, NSDP's checks compare it with your test scores, and a separate NSDP reviewer…
- Why is part of my award score 0?That stage has not happened yet. The score is provisional until every stage is done.
- Payouts & money
Earning as an affiliate
If your school has made you an affiliate, you earn commission when people buy through your link or coupon. How to reach your affiliate dashboard, share links, how sales are credited, commission statuses, payout accounts and withdrawals.
- Why is my Available balance zero when I have conversions?New commissions wait out the holding period first (14 days by default).
- Do I earn if I buy through my own link?No. Your own purchases never earn commission.
- A buyer used my link but I got nothing.The purchase may have been free, made more than 30 days after the click, credited to a more recent link, or later…