A dispute is a written case between you and NSDP administration, kept on record under Disputes in your teacher portal. You can open one yourself, for example about a withdrawal, a student or a live class, and NSDP can open one with you, for example about a course or a review decision. Both sides answer in the thread.
Raising an issue yourself
Step 1: Choose Open a dispute
On the Disputes page, or Raise a dispute about this withdrawal under a withdrawal request (the category and subject are filled in for you).
Sign in to open this screenStep 2: Pick a Category and Priority
Earnings & withdrawals, A student, Live class & schedule or Something else. Keep High for classes or payments affected right now.
Step 3: Link a course or live session (optional)
Only the courses and live sessions you teach are listed.
Step 4: Write the Subject and Description
Subject 5–160 characters, description 20–4000: what happened, when, who was involved and what you need.
Step 5: Add images (optional)
Choose Add images or drag screenshots or photos into the box. PNG, JPG or WebP, up to 5 MB each and 5 per message. Remove a thumbnail with its ✕ before you send.
Step 6: Choose Open dispute
The dispute opens and NSDP administration sees it in their queue.
The Disputes page
- Figures at the top: All disputes, Open, Awaiting your reply (NSDP answered last) and Resolved. Choose a figure to filter the list.
- The Open and Resolved tabs split live cases from settled ones. Search by subject or description, or narrow by status.
- Each row shows the category, the linked course or live session, the priority, a progress line and Raised by NSDP or Your reply needed where it applies. Choose a row to open its thread.
Answering a dispute
Step 1: Open Disputes
Sign in to open this screenStep 2: Open the dispute
You see the progress, the Issue summary from NSDP (on disputes NSDP opened), every message with its attached images, the case details and, once settled, the Resolution from NSDP.
Step 3: Write your reply
Type in Your reply (2 to 4000 characters), add images if needed, and choose Send reply.
Step 4: Close it when settled
Choose Close dispute once the matter is finished. A closed dispute shows Reopen instead.
Statuses
What each status means
- openThe dispute has been raised and is waiting for NSDP. Your replies keep it open.
- under reviewNSDP is working on it. An NSDP reply to an open dispute moves it here.
- resolvedNSDP has settled it and added a resolution note. Replying reopens it.
- closedFinished. You or NSDP closed it. Replying or choosing Reopen opens it again.
- Teacher or NSDPTeacher or NSDP
Dispute opened
Subject, description and, if relevant, the course or live session.
- TeacherTeacher
Replies
Your answers and evidence links are added to the thread.
- NSDPNSDP
Under review
NSDP replies and works on it.
- NSDP
Good outcome: Resolved
A resolution note is added.
- TeacherTeacher
Good outcome: Closed
Close it when nothing is left; reopen if needed.
Common errors
Messages you might see
“Teachers can only set dispute status to open or closed”
WhyOnly NSDP can mark a dispute under review or resolved.
FixUse Close or Reopen, or reply to ask NSDP to settle it.
“Dispute not found”
WhyThe dispute isn't yours, or the link is out of date.
FixOpen it from your Disputes list.
“Failed to send message”
WhyThe reply didn't reach the server, or it was shorter than 2 characters.
FixCheck the text and your connection, then send again.
FAQ
Who can see the thread?
You and NSDP administration.
Can I edit or delete a reply?
No. Replies stay on record; send a new reply to correct something.
What if I close a dispute by mistake?
Choose Reopen, or simply send a reply; both open it again.
Can I attach a file?
Not as an upload. Add up to 3 evidence links (https://) to a new dispute or to any reply.
Can I open a dispute myself?
Yes. Choose Open a dispute on the Disputes page. Only the courses and live sessions you teach can be linked to it.