A digital download is a file the school sells or gives away on its own, outside a course: for example an ebook, notes, a template, a ZIP pack or a video. (Files attached to lessons are different; they are in the lesson's Resource Library.)
The download's page
- The top shows the file Type, its Size and Access: Free or Premium.
- The side box shows the price and one button: Access download if you can open it, or Enroll now if you need to buy it first.
- Add to cart puts it in your learning cart to pay together with other items.
- Further down: an overview, what is included and who it is for.
Buying a download
Step 1: Choose Enroll now
On the download's page.
Step 2: Sign in if asked
You need a student account to buy.
Step 3: Choose a price and apply a coupon
Only if the download has several prices or you have a coupon.
Step 4: Pay
With any method your school offers. A bank transfer gives access once the school approves it.
Step 5: Open your file
Once access is given, the download's page shows Access download when you're signed in.
Opening your file
- Access download opens the file in a new tab. Save it from there (for example with your browser's download or save option).
- Images and videos may play or display in the browser instead of downloading; use the browser's save option to keep a copy.
- You can come back and open it again as long as your access is active.
Finding your downloads later
Downloads don't have their own section in the student dashboard. Bookmark the download's page or find it again on the school's Downloads page, sign in, and choose Access download. The access email also contains a sign-in link.
Messages and problems
Messages you might see
“The page still says Enroll now after I paid”
WhyYou're signed in with another account, or a bank transfer is still being checked.
FixSign in with the email you paid with. For a bank transfer, wait for the approval email.
“Please sign in as a student to continue.”
WhyCheckout needs you to be signed in.
FixSign in or create an account, then try again.
“Digital download not found.”
WhyThe school has removed or unpublished the file.
FixContact the school with your payment details.
FAQ
Can my school give me a download without me buying it?
Yes. The school can grant you access; the page then shows Access download when you're signed in.
The file won't open on my phone.
Some formats (for example ZIP) need an app. Try on a computer, or install a suitable app.
Can I get a refund?
Refunds aren't handled in the portal. Contact the school.