Video lessons have a Discussion forum tab under the lesson where you can ask about that lesson (the tab beside it, Announcements, shows what your instructor has posted). Your question goes to the people who look after the course: the teacher, the campus that runs it, or school staff.
Where to ask
Open a video lesson and scroll below the video, or choose the Discussions button next to the continue button. On other lesson types (text, PDF, quizzes and so on) the discussion isn't shown and the button is greyed out. For questions about payments, access or certificates, contact the school instead.
Posting a question
Step 1: Search first
Use the search box to see if someone already asked. Choose This lesson or Whole course to widen the search. ("Dear student, kindly search your question before submitting a new query.")
Step 2: Write your question
Between 2 and 4000 characters. Mention the part of the lesson you mean, for example the minute in the video.
Step 3: Choose Post Question
You see Question submitted and marked as pending approval.
What happens to your question
What each status means
- Pending ApprovalWaiting for a moderator. Only you can see it.
- ApprovedVisible in the lesson discussion to other students on the course. Replying to your question publicly also approves it.
- RejectedNot shown in the discussion, for example if it is off-topic or shares personal details. You still see it with this label.
- StudentStudent
Question posted
Shown to you as Pending Approval.
- TeacherTeacher
Moderated
The teacher, campus or school approves or rejects it.
- Teacher
Good outcome: Answered
A reply appears in the thread, public or private.
Replies and private answers
- Replies from staff are labelled Instructor, or Campus when the campus that runs the course answers.
- A private thread is visible only to you and the course's staff; replies in it stay private.
- You can reply in a thread with Reply to Thread once it's approved. Before that you see Replies are enabled after this thread is approved. Your replies are moderated in the same way.
- At some schools a first answer may be drafted automatically and posted as a reply from the Instructor.
Searching the discussion
The search box searches questions, replies and their status (for example "pending"). Switch between This lesson and Whole course. Load Earlier shows older questions.
When you can't post
Discussion is currently read-only for this lesson. means questions are switched off for this lesson (or its section). You can still read existing threads. Try the next video lesson or contact the school.
Messages you may see
Messages you might see
“Conversation is disabled for this lesson”
WhyQuestions are switched off here.
FixAsk on another video lesson or contact the school.
“Replies are only allowed on approved threads”
WhyThe thread is still pending or was rejected.
FixWait for approval, or post a new question.
“Thread not found”
WhyThe thread was removed, or it's a private thread that isn't yours.
FixRefresh the page.
“Your access to this course has expired.”
WhyYou can't post in a course whose access ended.
FixRenew your access or contact the school.
FAQ
Can I edit or delete my question?
No. Post a follow-up reply once the thread is approved, or ask the teacher to remove it.
How long until I get an answer?
It depends on your teacher or campus. Check back in the lesson's discussion for replies.
Can other students see my name?
Yes, once your question is approved your name is shown with it. Private threads are only visible to you and staff.
Why is there no discussion on this lesson?
Discussions appear on video lessons only.